In Part 1 of this series, the concept of Practice Management by Objectives (PMBO) was introduced and the first two objectives of the methodology were outlined. Part 2 of this series follows with Objectives 3 and 4. OBJECTIVE 3: GROW AND RETAIN A LOYAL PATIENT BASE For sustained practice growth, it is important to both attract new patients to -
In Part 1 of this series, the concept of Practice Management by Objectives (PMBO) was introduced and the first two objectives of the methodology were outlined. Part 2 of this series follows with Objectives 3 and 4.
For sustained practice growth, it is important to both attract new patients to the practice as well as minimize the loss of the existing patient base.
In summary, dental practices should know:
Specific KPIs to help acquire the knowledge above and that and also provide the necessary insight to make appropriate operational adjustments include:
The dental office’s appointment schedule is the source from which all practice revenue is generated and thus provides the greatest opportunity for productivity and profitability improvements. Managing the practice’s time through schedule optimization can also minimize team stress and increase patient satisfaction. Using a well-designed electronic appointment scheduler, tracking appointment metrics and implementing appointment scheduling best practices are the key to achieving these goals.
In summary, dental practices should know:
Specific KPIs to help acquire the knowledge above and optimize your appointment scheduling protocols include:
Stay tuned for part 3 where we conclude this series by covering Objective 5 (Save Time and Money by Transitioning to Paperless) and Objective 6 (Staff Empowerment for Enhanced Software Performance and Security).